What To Do When Your Hive EV Charger Goes Offline?

In the rapidly evolving landscape of electric vehicle (EV) charging technology, the British Gas “Hive” app has become a popular choice for managing various smart devices, including EV chargers.

However, like any technology, issues can arise, and one common concern users may encounter is the “Hive EV Charger Offline” situation.

If you find yourself facing this dilemma, fear not, as this comprehensive troubleshooting guide aims to provide valuable insights and step-by-step solutions to get your EV charger back online.

Understanding the Basics: Why Does It Go Offline?

Before diving into solutions, it’s crucial to understand why an EV charger linked to the Hive app might go offline. Several factors could contribute to this issue, ranging from network connectivity problems to glitches in the app or the charger itself.

Identifying the root cause will significantly streamline the troubleshooting process.

Step 1: Check Your Network Connection

The first and foremost step in resolving an offline Hive EV charger is to ensure a stable network connection. Issues such as a weak Wi-Fi signal or temporary network outages can disrupt communication between the app and the charger.

Verify that your Wi-Fi network is operational and that the charger is within the network’s range.

Step 2: Power Cycle the EV Charger

Much like any electronic device, a quick power cycle can often work wonders. Turn off the EV charger, wait for a few minutes, and then power it back on.

This simple yet effective step can resolve minor glitches and refresh the connection between the charger and the app.

Important: EV battery replacement can cost $1000s. To avoid high-voltage battery replacement, there are some things you can do. Read this article to find out the 10 best ways to maximize EV battery life and save tons of money!

Step 3: Check the Hive App

Sometimes, the issue might originate from the Hive app itself. Ensure that you have the latest version installed on your smartphone, as updates often include bug fixes and improvements.

Additionally, log out of the app, restart your device, and log back in to refresh the app’s settings.

Step 4: Verify Charger Settings

Within the Hive app, review the settings specific to your EV charger. Confirm that the charger is properly configured and connected to the correct Wi-Fi network.

Double-check any authentication details, such as passwords, to guarantee a seamless connection.

Also read: EV Battery in Hot Temperature: 5 Things to Know

Step 5: Consult the EV Charger Manual

If the problem persists, consult the user manual that came with your EV charger. Manufacturers often include troubleshooting tips and specific instructions for addressing connectivity issues.

Look for guidance on rebooting the charger or performing a factory reset if necessary.

Step 6: Contact Customer Support

Should all else fail, reaching out to customer support can be a game-changer. British Gas, the provider of the Hive app, typically offers responsive customer support to assist users in resolving technical issues.

Provide them with a detailed description of the problem, steps you’ve taken, and any error messages you’ve encountered.


In the realm of smart EV charging, occasional hiccups are par for the course. However, armed with the knowledge from this troubleshooting guide, users can navigate through challenges and ensure a resilient charging experience with their Hive-enabled EV chargers.

Remember, persistence pays off, and the support of online communities can be an invaluable resource in resolving technical issues. With these steps, you’re well on your way to getting your Hive EV charger back online and your electric vehicle charged up for the road ahead.