How to Reset Zappi? A Quick Guide

The Zappi electric vehicle charger is a reliable and efficient device, but like any technology, it may encounter occasional issues.

If you’re facing connectivity problems or other anomalies with your Zappi, performing a reset can often resolve these issues. In this step-by-step guide, we’ll walk you through the process of resetting your Zappi.

Why Reset Your Zappi?

Addressing Connectivity Issues:

A common reason to reset your Zappi is to address connectivity problems, such as a red light indication or difficulties in communication with the HUB.

Refreshing System Settings:

Resetting your Zappi can help refresh its system settings, potentially resolving software glitches and ensuring optimal performance.

Step-by-Step Guide to Resetting Your Zappi

Method 1: Through Menu Settings

  1. Navigate to the Menu:
    • Access the Zappi menu by pressing the Menu button on the device.
  2. Access Advanced Settings:
    • Scroll to “Other Settings” and navigate to “Advanced.”
  3. Enter the Password:
    • Input the password “0000” (four zeros).
  4. Access System Settings:
    • Once in the Advanced menu, find the “System” category.
  5. Initiate the Reboot:
    • Look for the “Bootloader” option and select “Run” to initiate the reboot process.

Method 2: Using the Menu Button

  1. Access the Zappi Unit Screen:
    • Ensure you are on the main unit screen of your Zappi.
  2. Press and Hold the Menu Button:
    • Press and hold the Menu button for at least 5 seconds. This action triggers the reboot process.
  3. Monitor the Device:
    • Observe the Zappi unit to ensure it undergoes the reset process. The device may display indicators during this time.

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Additional Tips and Considerations

  1. Password Troubleshooting:
    • If you encounter issues with the default password “0000,” double-check the input and ensure there are no typos.
  2. Restoring Factory Defaults:
    • Exercise caution when considering restoring factory defaults, as this may disconnect your Zappi from the HUB. Refer to the official documentation for specific guidance on this process.

Also read: EV Battery in Hot Temperature: 5 Things to Know


By following these straightforward steps, you can successfully reset your Zappi and address common issues.

If problems persist or if you have specific concerns, always consult the official documentation for your Zappi model or reach out to customer support for personalized assistance.

Regularly resetting your Zappi ensures a smooth and reliable experience with your electric vehicle charging system.