Myenergi Hub Not Connecting to Server: Troubleshooting

In the interconnected world of smart home devices, encountering connectivity issues can be frustrating, especially when it involves essential components like the Myenergi hub.

A common concern reported by users is the Myenergi hub not connecting to the server, often indicated by a persistent red light on the physical hub.

In this troubleshooting guide, we will explore the possible causes of this issue and provide step-by-step solutions to help you get your Myenergi devices back online.

Understanding the Issue

The status of the Myenergi hub’s connection to the server is crucial for seamless operation. The LED color on the physical hub serves as a visual indicator, with red typically signaling a problem.

This issue can be attributed to various factors, such as an unobtained IP address, failure to receive data from the Myenergi server, or the hub not being registered.

Possible Causes and Solutions

1. Unobtained IP Address:

Symptom: The server LED is off.

Solution: Restart both the hub and your home router. Ensure the router is providing a valid IP address to the hub. Allow sufficient time for the router to come back online before powering up the hub.

2. No Response from Server:

Symptom: The server LED is red with a “No Response” message.

Solution: Check for potential UDP protocol blockages by your router or Internet Service Provider (ISP). Review router logs and consider setting up Quality of Service (QoS) rules, prioritizing traffic to and from the hub.

You should also try rebooting your router and the hub:

  • Turn off the hub
  • Reboot your router and wait for it to come fully back online and connect to the internet
  • Turn your hub back on again

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3. Not Registered with Server:

Symptom: The server LED is blue.

Solution: Ensure your devices are registered in the Myenergi app or on Follow the registration process to establish a connection with the server.

4. Connected and Registered:

Symptom: The server LED is green.

Solution: Congratulations! Your Myenergi devices are connected and registered, allowing you to enjoy their full functionality.

5. Router Quality of Service (QoS) Settings:

Feedback: Some users reported persistent red LED issues despite overall system functionality. Setting up QoS rules for the hub, assigning high priority to its traffic, resolved the problem.

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Additional Tips

Firmware Updates: Ensure your hub is running the latest firmware. Myenergi occasionally releases updates that address connectivity issues.

Hub Placements: Check the physical placement of your hub. Avoid interference from other electronic devices or dense walls that may weaken the Wi-Fi signal.

Network Isolation: Test the hub by connecting it to a friend’s router to identify potential issues with your home network.

Manual IP Address Configuration: If all else fails, consider manually setting the hub’s IP address. This workaround has helped some users regain connectivity.


Resolving the Myenergi hub not connecting to the server issue requires a systematic approach to identify and address potential causes. By following the steps outlined in this guide, you can troubleshoot the problem effectively and restore the seamless connection between your Myenergi devices and the server.

Remember, each case may be unique, so don’t hesitate to reach out to Myenergi support for personalized assistance if needed. With patience and diligence, you’ll have your smart home ecosystem back up and running in no time.