SyncEV Charger: 7 Common Problems (and Solutions)

With many EV owners opting for home charging solutions, the SyncEV Charger has emerged as a popular choice. However, while this technology offers the convenience of electric vehicle charging from the comfort of one’s home, it is not without its challenges.

In this article, we explore seven common problems that SyncEV Charger users have encountered and provide practical solutions to help address these issues.

Whether you’re a current user or considering this charging solution, understanding these challenges and their remedies will enhance your EV ownership experience.

1. Charger Fails to Charge with ‘Fault’ Status

One common issue reported by SyncEV charger owners is the occurrence of a red LED ring and a ‘fault’ message in the app. The charger fails to initiate charging, leading to frustration.

Solution: Check Voltage Supply

SyncEV chargers can be sensitive to the voltage supply. It’s important to ensure that the voltage supply is within the acceptable range, typically around 230v with a variation of +10% and -6%.

If your voltage is out of this range, you may need to contact your district network operator (DNO), responsible for the electrical supply from the local transformer to your fuse box, to address the issue.

2. Issues with Charging Scheduling

Some users have reported issues with scheduled charging, especially when using the “pulse charge” option, which may not align with the car’s charging preferences.

Solution: Disable ‘Pulse Charge’

SyncEV chargers come with a “pulse charge” feature that might not be compatible with all EVs. Some users have experienced more success when switching from “pulse charging” to “slow charging.”

Disabling the “pulse charge” option may help alleviate issues with scheduling and charging preferences.

3. App and Charging Problems

Some SyncEV charger users have faced issues with both the charger unit and the accompanying app. The problems have led to frustration, and the help provided hasn’t always been satisfactory.

Solution: Ensure Updated Software

Problems with the app and charging can sometimes be attributed to outdated software. It’s crucial to keep the charger’s software up-to-date to ensure it functions smoothly. If there are any reported issues, contact SyncEV’s technical support for guidance on updating the software.

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4. Charging Schedule Failures

Scheduled charging is crucial for many EV owners. When it doesn’t work as intended, it can be a source of frustration.

Solution: Clear Schedules and Choose One End

If you face issues with scheduled charging, consider clearing all schedules from either the charger or the car. Pick one end to set the schedule and keep the other in a mode where it’s always ready to charge. This helps prevent scheduling conflicts and ensures a smooth charging process.

5. Solid LED Indicator (No Internet Connection)

Solution: Try power cycling the Sync EV for 10-15 seconds

If your SyncEV is not connected to the internet, and you see a solid LED indicator, it could be due to a weak GSM (SIM) signal. Try power cycling the Sync EV for 10-15 seconds to force it to establish a connection.

If this doesn’t work, consider connecting the unit to an available Wi-Fi network or installing an external aerial to improve signal strength.

Also read: EV Battery in Hot Temperature: 5 Things to Know

6. SyncEV Connected via Wi-Fi, but Lost Connection

Solution: Ensure there are no disruptions to your Wi-Fi service

If your SyncEV is connected via Wi-Fi but loses connection, first ensure there are no disruptions to your Wi-Fi service and no security/firewall updates on your network.

Power cycling the SyncEV for 10-15 seconds should re-establish the connection. If this doesn’t work, you may need to recommission the SyncEV for home Wi-Fi credentials. If frequent disconnects persist, consider installing a Wi-Fi repeater or extender closer to the Sync EV’s location.

7. Charging Session Suspended by Vehicle

Solution: Check for any pre-requisites or charging conditions within the vehicle’s API

If you attempt to start a charging session, but the SyncEV’s halo is pulsing amber, it means that the charging session has been suspended by the vehicle due to conditions set within the vehicle’s API.

Check for any pre-requisites or charging conditions within the vehicle’s API, such as timed charging, delayed charging, scheduled charging, max charge percentage values, or authorization settings in the vehicle manufacturer’s smart application.

Adjust these settings as needed to allow the charging session to proceed.