The Wallbox Pulsar Plus is a popular 40 amp charging station that has gained traction in the EV community due to its high-quality design and smart features. However, like any piece of technology, it is not immune to problems.
Users have reported several issues with the Wallbox Pulsar Plus, ranging from connection problems to communication issues and error messages.
These problems can be frustrating and time-consuming to deal with, but fortunately, many of them have solutions.
In this article, we will discuss some of the most common problems that users have reported with the Wallbox Pulsar Plus and offer solutions to help you get your charging station up and running smoothly again.
1. Charging Process Stops After a Certain Amount of Time
Charging issues are among the most common problems that electric vehicle owners encounter with wallboxes. One such issue is when the charging process stops after a certain amount of time, regardless of the state of charge.
This issue may be caused by a variety of factors, such as a faulty wallbox or a problem with the electric vehicle’s onboard charger.
To troubleshoot this issue, first, check if there is any damage to the wallbox or charging cable. Ensure that the wallbox is receiving sufficient power and that there is no loose connection.
It is also recommended to check if the electric vehicle’s onboard charger is functioning correctly. If the issue persists, contact a certified electrician or the manufacturer of the wallbox for further assistance.
2. Charging Interruptions
Improper installation of the wallbox is another common issue that electric vehicle owners face. Loose connections between the wiring in the house and the wallbox can cause a voltage drop when a large current is being carried.
This can lead to issues such as charging interruptions, reduced charging speed, or even damage to the wallbox or the electric vehicle.
To avoid such problems, it is recommended to have a certified electrician install the wallbox.
Ensure that the wiring is of the correct size and that all connections are properly secured. It is also essential to follow the manufacturer’s installation instructions and guidelines.
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3. Compatibility Issues
Compatibility issues can arise when the wallbox is not compatible with a particular electric vehicle model. This can result in issues such as charging interruptions or even damage to the electric vehicle.
To prevent such problems, ensure that the wallbox is compatible with the electric vehicle model before purchasing it.
The manufacturer’s website or customer support can provide information about the compatibility of their wallboxes with various electric vehicle models.
Also read: EV Battery in Hot Temperature: 5 Things to Know
4. Connectivity Issues
Connectivity issues can occur when the wallbox is not connecting to the app or the internet. This can cause problems such as not being able to monitor or control the charging process remotely.
To resolve such issues, reset the power to the wallbox by switching off the circuit breaker or unplugging it for a few seconds. Also, ensure that the wallbox is within range of the Wi-Fi network and that the internet connection is stable.
If the issue persists, contact the manufacturer’s customer support for further assistance.
5. Wiring Issues
Wiring issues can cause problems with wallboxes, such as the wiring size not being appropriate for the current being pulled. This can result in issues such as charging interruptions or even damage to the wallbox or the electric vehicle.
To avoid such problems, ensure that the wiring is of the correct size and is installed by a certified electrician. It is also recommended to follow the manufacturer’s installation instructions and guidelines.
6. Resuming Charging Issues
Some users report that the charging process only resumes when they open the car door, unlock, or lock the car. This issue can be caused by a faulty charging cable or a problem with the electric vehicle’s onboard charger.
To troubleshoot this issue, first, check if the charging cable is damaged or if there is any debris or dirt on the charging port. Ensure that the electric vehicle’s onboard charger is functioning correctly.
If the issue persists, contact a certified electrician or the manufacturer of the electric vehicle or the wallbox for further assistance.
7. Issues with Scheduling Charges
Some Wallbox Pulsar Plus users have reported issues with scheduling charges after a software update. The iOS app might fail to initiate a scheduled charging session after the update, or charging might stop and not restart automatically as soon as it hits midnight.
To solve the scheduling charge issues, first, try resetting the charging station by unplugging it for a few minutes and then plugging it back in. You can also try resetting your Wi-Fi network and reconnecting the charging station to the network.
If the problem persists, you should contact Wallbox’s customer service team for assistance. Additionally, check for firmware updates on the Wallbox website to ensure you have the latest software version installed on your charging station.
8. Error Messages
If you have received error messages from your charging station, like errors indicating that the cable was not plugged in, even though it was, there is a few steps you need to take.
Try resetting the charging station by unplugging it for a few minutes and then plugging it back in. Also, check the charging cable for any signs of damage or wear and replace it if necessary.
What are the Best Practices When it Comes to Using the Wallbox Pulsar Plus?
To ensure that you get the most out of your charging station, there are several good practices you can follow:
- Regularly check the condition of the charging cable and plug: Over time, the charging cable and plug can become damaged or worn out, leading to connection issues and slower charging speeds. It’s a good idea to inspect the cable and plug for any signs of damage or wear regularly. If you notice any issues, it may be time to replace the cable or plug.
- Follow the manufacturer’s installation instructions: Improper installation can lead to compatibility issues, connectivity issues, and even damage to the charging station or electric vehicle. Ensure that you follow the manufacturer’s installation instructions and guidelines when installing your Wallbox Pulsar Plus.
- Schedule routine maintenance: Regular maintenance can help keep your charging station functioning correctly and extend its lifespan. Contact a certified electrician or the manufacturer for information on recommended maintenance schedules and procedures.
- Keep your charging station clean and dry: Dust, debris, and moisture can accumulate around the charging station, potentially causing connectivity and wiring issues. Clean the charging station regularly and keep it dry to prevent these issues.
- Monitor the charging process: Monitoring the charging process can help you identify any issues that may arise, such as charging interruptions or errors. The Wallbox Pulsar Plus app allows you to monitor and control the charging process remotely, so be sure to take advantage of this feature.
- Stay up-to-date with firmware updates: The manufacturer may release firmware updates for the Wallbox Pulsar Plus to improve functionality and fix any known issues. Stay up-to-date with these updates to ensure that your charging station is functioning optimally